General Terms and Conditions

PARTIES TO THE CONTRACTUAL RELATIONSHIP

1. The company Apartments Florian s.r.o., U Trezorky 921/2, Jinonice, 158 00 Prague 5, a company registered in the Commercial Register maintained by the Municipal Court in Prague under file No.: C 97919, is the operator of Apartments Florian (hereinafter referred to as "Apartments Florian").

2. The Customer - a natural or legal person (hereinafter referred to as the "Guest").

CONTRACTUAL RELATIONSHIP

1. These General Terms and Conditions (hereinafter referred to as "GTC") apply to the procedure for concluding an accommodation contract and regulate the general rights and obligations between Apartments Florian and the Guest. The contractual relationship between Apartments Florian and the Guest is governed by the respective accommodation contract and these GTC. If any provision is not expressly regulated, the relevant provisions of the Civil Code shall apply.

2. Agreements contained in the accommodation contract or written reservation confirmation from Apartments Florian and/or its attachments have priority over the provisions of these GTC. Apartments Florian reserve the right to include in their offers and/or promotional materials other conditions that take precedence over these GTC.

RESERVATION OF ACCOMMODATION AND SERVICES:

1. The information contained in the accommodation offer in Apartments Florian is for informational purposes only. The offer is valid for the period and under the conditions specified therein, with Apartments Florian reserving the right to unilaterally change or specify the specific conditions of the offer before concluding the accommodation contract.

2. The reservation of accommodation and other services in Apartments Florian and the confirmation of this reservation by Apartments Florian can be made through the online reservation system on the website www.apartmany-florian.cz, via the Booking.com portal, or by email.

3. The reservation is considered valid and binding if the Guest receives an automatic email confirmation generated by the relevant online reservation system or Apartments Florian confirms the reservation to the Guest by email (hereinafter referred to as "reservation confirmation").

4. Confirmation of the reservation means that the Guest has read these GTC, agrees with them, and acknowledges them as the conditions and integral part of the accommodation contract.

5. The confirmed reservation from Apartments Florian will include a binding calculation of the accommodation and service prices, payment terms, payment instructions, arrival date, departure date, number of nights, number of persons accommodated, calculation of any discounts, and instructions for payment of the total price.

6. A refundable reservation is completed by paying a deposit equal to 50% of the booked accommodation. The accommodation can be paid in CZK either by online secure payment via the payment gateway or no later than 3 days by crediting the payment to the account of Apartments Florian.

7. A non-refundable reservation is completed by paying 100% of the booked accommodation and services. The accommodation can be paid in CZK either by online secure payment via the payment gateway or no later than 3 days by crediting the payment to the account of Apartments Florian.

8. Individual conditions may be established for reservations in the case of special offers, packages, last-minute deals, and FKSP payments.

9. If the Guest does not meet the conditions specified under points 3, 4, or 5, Apartments Florian are not obliged to provide accommodation or services.

10. Apartments Florian reserve the right to reject the Guest's order without stating a reason.

11. The data provided on the reservation confirmation are binding for both parties.

PRICES, CANCELLATION, AND PAYMENT CONDITIONS:

1. The price in CZK is stated in total for accommodation and all ordered services within the reservation.

2. The price includes VAT and a local tax according to the Ordinance of the municipality.

3. In the case of a refundable reservation, the Guest will receive approximately 10 days before the start date of the stay an additional pro forma invoice by email for the remaining 50% of the accommodation price and for ordered services. The pro forma invoice must be paid in CZK so that the amount is credited to the account of Apartments Florian no later than 7 days before the planned arrival.

4. In the case of a refundable reservation, the deposit for the reservation is non-refundable within 60 days or less before the start of the stay. After paying the balance, no further modification or cancellation of the reservation is possible. If the stay does not take place, the entire price for the stay, including ordered services, will be charged. The refund of the deposit is only possible to the account from which the payment was received.

5. In the case of a non-refundable reservation, no modification or cancellation is possible after the reservation is made. If the stay does not take place, the entire price for the stay, including ordered services, will be charged.

6. Special offers, packages, last-minute deals, and FKSP payments may have individual conditions established.

7. The exact cancellation procedure is determined by the reservation system used for the reservation.

8. Failure to meet the payment deadline or its part according to the payment terms of the GTC or the accommodation contract entitles Apartments Florian to withdraw from the contract, and the Guest is obliged to reimburse the accommodation provider for the associated costs. Failure to meet payment deadlines means that the accommodation contract is not concluded, and neither the Guest nor Apartments Florian have any claims against each other.

RECORD KEEPING

1. Due to the absence of a reception, the Guest is required to complete the online registration form (check-in) before the stay. The stay cannot be carried out without proper completion of the registration. The Guest receives a reminder to register five days before the start of the stay. All persons must be registered individually.

2. The Guest is obliged to fill in the data in the online registration form truthfully, including any business identification number and tax identification number. Further changes after submitting the online registration form are not possible.

PROTECTION OF PERSONAL DATA AND OTHER PROVISIONS

1. By checking the box "I agree to the reservation terms and conditions and the principles of personal data processing" in the reservation form placed on the website of Apartments Florian and its submission, or by concluding an accommodation contract, the Guest confirms that all personal data provided in the reservation form (or other demonstrable expression of his will containing the required information) are true and correct, that he has been informed of his rights related to the management and processing of his personal data, especially that he has rights under §11,12,21 of Act No. 101/2000 Coll., on Personal Data Protection, as amended, and that the Guest gives consent based on prior information to the following:

1.1 processing of his personal data within the meaning of the Personal Data Protection Act by Apartments Florian as the controller, or by other persons with whom Apartments Florian conclude a relevant contract under §6 of the Personal Data Protection Act, including the provision and transfer of provided data to these processors and persons under §14 of the Personal Data Protection Act cooperating with Apartments Florian based on a contract, namely

1.2 1.2. in the scope of his name, surname, address, telephone number, and email address provided by him in the reservation form (or other demonstrable expression of his will containing this information) for an indefinite period, or until revocation or refusal of his consent, or expression of his disagreement, with the use of the electronic contact he provided in the reservation form, for the purpose of disseminating commercial communications within the meaning of the Act on Services.

2. By checking the box "I agree to the reservation terms and conditions and the principles of personal data processing" in the reservation form and submitting it, the Guest confirms that he has read the content of the information on the processing of personal data and on commercial communications available on the website of Apartments Florian and has been informed of his rights related to the management and processing of his personal data in accordance with the Personal Data Protection Act.

3. Apartments Florian, as the administrator of the camera system, hereby inform the Guest and all affected persons who occasionally enter the premises of Apartments Florian, that the premises are monitored. Information about the location of the camera system is in writing and is placed in a visible place before entering the premises or the area that is monitored. Apartments Florian hereby inform the Guest and affected persons that the purpose of monitoring by the camera system is to protect property and the safety of guests and employees, as well as individuals who occasionally enter the premises. The administrator retains the camera recording for a maximum of thirty days from the date of recording.

4. The Guest, as well as his potential visitors, acknowledge that the exterior areas of the premises, the bicycle/ski storage room, and the underground garages with cellars are monitored by a camera system with recording for the purpose of ensuring the proper operation and functioning of the accommodation services, ensuring the protection of property and the safety of Guests during their stay, or for the needs of the Police of the Czech Republic, reporting of harmful events, insurance, etc.

These GTC shall enter into force on November 1, 2023, and Apartments Florian reserve the right to change them.